Profils recherchés

Description du poste

Education Essential: A diploma of college studies (DEC) or equivalent education, supplemented by formal specialization/training in computer science. Desirable: A first-level university degree in Computer Science or in a related field. Work Experience A minimum of six years’ experience in systems administration, end-user support and web application development, such as, WAN/LAN networking, operating systems, telephone services, radio unit, web design, registry or similar, is required. Experience in an international or national government organization, or a large-scale private organization in a multicultural environment, is desirable. Languages Essential: Fluent reading, writing and speaking abilities in English and French. Desirable: A working knowledge of a second language of the Organization (Arabic, Chinese, Russian, or Spanish).

Mission

Function 1 (incl. Expected results) Manages and operates the WACAF Regional Office’s information and communication technology infrastructure equipment, achieving results such as: Plan, install, configure, operate and maintain an appropriate suite of Network Information Systems applications (Internet Access, Web, Electronic Mail, Network File and Print Services). Make recommendations on the overall strategy, policies and procedures for the smooth administration and maintenance of all office ICT systems and facilities, identify and plan future requirements, and recommend and implement technological changes. Ensure the implementation, maintenance and continuous performance of the Office’s hardware, software and network infrastructure components and services, as well as the computer systems, peripherals and accessories. Ensure provision of hardware/software support for internal and external users (all levels). Ensure the policy and procedures for the security of the network and data integrity (including backup of strategic data, virus protection, and intrusion and user access control) are respected. Analyse current work procedures and methods, as well as specific user requests, identify need for new software applications in response to work requirements, and monitor their design, development, implementation, maintenance and upgrading. Liaise with outside consultants, programmers, IT and electrical specialists, etc., with regard to the feasibility, implementation, follow-up and control, upon completion of office ICT work projects. Function 2 (incl. Expected results) Ensures efficient and effective ICT management, achieving results such as: Ensure performance of specific technical solutions including installation of servers and configuration of hardware electronic components and peripherals and routine repairs, in accordance with ICAO standards and operational requirements. Monitor file server traffic, usage and performance on a frequent basis. Ensure security access of staff/visitors through security camera records is well maintained. Identify opportunities and ways of converting business processes into web-based systems to address the issues of efficiency and full accountability. Ensure all ICT office-related archives are well maintained and up to date, in line with ICAO rules and regulations. Maintain a secure, reliable infrastructure environment for ICT and adequate planning for disasters and recoveries. Identify and promote different systems and applications for optimal content management, knowledge sharing, information provision and learning, including e-registry, web-based office management system, etc. Function 3 (incl. Expected results) Provides user support in the Regional Office including system and data security, achieving results such as: Provide first level IT support

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