Profils recherchés

Description du poste

One year of experience in customer care, office assistance, or clerical work. Good customer service ability. Knowledge of US Mail Regulations, DPO and pouch requirements and standards, items prohibited to be shipped. Knowledge of cargo routings. Knowledge of standard office practices. Knowledge of Department of State DPO, Pouch, and host country post regulations and procedures; knowledge of local post offices, airport, and train facilities, as well as a local courier system; good understanding of Mission’s organization, function, personnel, and practices of the agencies to which mail service is provided. A good understanding of what external partners provide which services and how the Embassy works with them is also required. Successful completion of high school or local equivalent. Level 3 English, French and Wolof (Good working knowledge, speaking/writing including the ability to translate) are required. (This may be tested) Good organizational skills, thoroughness and accuracy in processing documentation, ability to work well in a team environment. Must have user knowledge of Microsoft Office Suite (Excel, Word, and Outlook). Must maintain a courteous and professional demeanor and possess excellent customer service skills. Must be able to work independently on a routine basis. Must be willing to work flexible hours, if required. Must be able to lift 70 pounds and safely move up to 250 pounds with assistance from coworkers or use of mechanical devices. Maximum lift requirements may be subject to local regulations.

Mission

The Mailroom Clerk receives, dispatches, sorts, and distributes mail from multiple sources. These include but are not limited to local and international mail, Diplomatic Post Office (DPO) mail, diplomatic pouch material, and commercial courier services. The Mailroom Clerk also prepares and dispatches mail for Downstream DPOs and, as the subject matter expert for DPO operations, provides second-tier support to downstream mailrooms. The incumbent interfaces with contract partners who bring mail to the Embassy to/from the airport and DPO Down streams and spends a large percentage of the time serving customers at the Mailroom service window.

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