Profils recherchés

Description du poste

Advance level of French & English (High level oral and written) IT background or IT interest High knowledge of MS Windows, Internet Explorer (and other browers) and good skills installing computers and basic peripherals (scanner, printer, …) Work experience as a Helpdesk Technician would be a plus Strong customer service orientation Excellent communications skills (both oral and written) Strong analytic, multi-tasking and team work skills Flexibility regarding work schedule Good team working skills

Mission

Outbound calls to RIA agents French speaking and English speaking ones to inform them about the end of Internet Explorer support form Microsoft and update their system with RIA´s program with to work with Edge or Chrome Update constantly the Leading Team about the installations progress and difficulties encountered while connecting remotely to the agents´system Report / inform about any kind of issue related to the new RIA System and it´s compatibility with the new broswers Remote connections with each agent to update or guide them on how to update the system (might be receiving as well some inbound calls related to the same)

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