Profils recherchés

Description du poste

Minimum Preferred Education Professional technician training in electrical engineering or similar Bachelor’s degree in electrical engineering or similar Certifications Certificate in Electrical & Electronics Engineering or its equivalent Certificate in Electrical & Electronics Engineering or it’s equivalent Competencies Information processing – Ability to process large amounts of data, written instructions and to learn quickly. Judgment and Decision Making – Consider the relative costs and benefits of potential actions, choosing the most appropriate one. Critical Thinking – Using structure, logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Organisational planning – organising and planning workload and priorities to meet targets on time and frequently. Entrepreneurship. Energetic self-starter who demonstrates strong resourcefulness and personal initiative. High level of energy and motivation Flexibility. Adaptable and comfortable in a fast-changing environment. Fast learner. Willing to contribute in areas beyond formal job description. Cross-cultural skills. Ability to operate effectively in a cross-cultural environment. Communication. Strong oral and written communication skills in both English and Kiswahili Uncompromising integrity A finisher – Ability to deliver finished work at the level of accuracy and detail desired.

Mission

Key Activities & Responsibilities Testing Follow set test procedures diligently to achieve the highest testing capacity Accurately determine the root cause of failure of the faulty item Accurately record fault results in relevant reporting systems, be diligent to provide full breadth of data required. Repair Follow set repair procedures diligently to achieve the highest repair capacity and quality Strive to find more efficient and/or cheaper ways of repairing faulty items Efficiently utilise the required spare components needed to carry out repairs Refurbishment (Future Activity) Follow set refurbishment procedures diligently to achieve the highest refurbishment capacity Refurbish the necessary number of items based on assigned targets to the desired level as guided by the team. Account for all refurbishment parts used Deliver refurbished products of the highest quality Reporting Ensure frequent reporting of faults, testing, repairs and refurbishments as necessary to the team. Utilise existing Warranty Service trackers for Partner Warranty claims. Support in the generation of weekly and monthly reports Inventory Follow the defined workshop processes to ensure the facility operates in an optimal fashion. Correctly collect, store and deposit back all tested, repaired and refurbished items utilising the shelves, cupboards, bins, baskets provided. Support management with accurate spare component stock keeping concerning but not limited to connectors, cables, PCBAs, switches, batteries, screws and fasteners. Support management with accurate consumable stock keeping concerning but not limited to cardboard boxes, plastic polythene bags, wraps, glue, tape. Assisting management during high load periods regarding outbound and inbound dispatches. Cross-functional relationships & interfaces Sales & Partner Training Support Partner field technicians when necessary to improve identification of warranty and non-warranty faults. Support the updating of product manuals & repair guides with product testing and product fault related items. (Future) Deliver technical product training to Partners. Partner Customer Care Support the Partner Customer Care organisation to enable them to better understand customer product complaints and provide high quality service to Customers. Meet test, repair and refurbishment targets to ensure repaired or replacement products are dispatched quickly to solve customer fault cases Maintain and update Customer Care FAQ with product fault identification related questions Product Development Advise on product improvement by identifying most common faults. (Future) Where necessary, support in New Product Introduction trials.

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