Profils recherchés

Description du poste

We are looking for -3 to 5 years of experience in the Logistics sector, in a customer facing role. -Excellent Stakeholder management, interpersonal, and communication skills. -Energetic, Well-organized, and Self-Initiated. -Analytical and problem-solving skills. -Good Process understanding & digital proficiency. -Ability to work under pressure keeping quality in focus. -Strong execution mindset. -Strong Cost conscious and optimization mindset.

Mission

Key responsibilities -Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires. -Ability to align with customer expectations upfront & to be able to respond with suggested solutions. -Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders. -Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland), including potential solutions or alternatives. -Liaising and preparing transport plan with Execution team/suppliers and using triangulation to optimize planning. -Be fully responsible for customer satisfaction across Maersk product offering (own customers). -Willingness to go the extra mile towards the customers & with focus on providing solutions. -In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal/external stakeholders. -Develop Costs saving mindset on your daily activity. -Ensure Agent view tasks are closed within optimal actions date/time -Follow up on the Longstanding shipments under assigned service package. -Promote online services and flag any issue preventing or demotivate its use. -Ensure weekly service call are completed for at least 7 customers/week.

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