Profils recherchés

Description du poste

Job requirements Five years’ experience in administration, business process management, computer sciences, IT management, customer service, hospitality industry, or office management is required. Must have a comprehensive knowledge of administrative support services, including procurement, budgeting, and the inventory process to provide detailed and satisfactory services to management customers. Must have excellent knowledge of the use of computer systems and office productivity software. Must have knowledge of process analysis and organizational management. Bachelor’s degree in Business Administration, Mathematics, Statistics, Computer Science, or Organizational Management is required. Language Level IV (Fluent) writing/speaking/reading of English is required. Level IV (Fluent) writing/speaking/reading of French is required. Skills and abilities Must be able to gather facts/analyze results relevant to specific issues, formulate conclusions, and make recommendations for action. Must be familiar with analytical methods involving qualitative and quantitative techniques for data analysis. Must have excellent interpersonal, briefing, and writing skills. Must be proficient in Microsoft Office Suite, SharePoint and other general software applications. Must be able to self-teach new technologies, modify existing processes and procedures, and utilize good communication skills to articulate user needs and system requirements and to train users on existing/new technologies.

Mission

The incumbent advises the customer care center and supervisors and managers in the Management Section on ways to improve the efficiency and effectiveness of ICASS operations; collects and analyzes management data to inform decision making; strives to achieve organizational excellence through performance measurement and implementation of quality management systems. As a customer advocate, s/he incorporates customer feedback into data analyses to ensure support services meet customer requirements with available resources. This position reports to the Customer Care Center Director, and through her to the Management Counselor.

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