Profils recherchés

Description du poste

Excellent communication skills Experience using MS Office software Proven ability to manage multiple At least two years working in a reputable customer service environment Highly organised and deadline oriented Handling and reporting payments from customers. High level of accuracy and attention to detail. English at Proficiency Level B2 French at Proficiency Level B2

Mission

The role would be suitable for an experienced customer service coordinator who has knowledge of implementing system processes. The successful candidate contribute to the smooth running of the British Council’s teaching and exams operations in Senegal by delivering high quality customer service as part of a larger team that is in line with corporate standards and policies; and will be the first point of contact for visitors, providing information about our services, taking payments, receiving incoming calls and forwarding them to other colleagues. You will also be responsible for handling bookings, marketing, radio spot promotions, content management for advertising as well as customer satisfaction surveys and analytics.

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Adresse de dépôt : https://jobs.britishcouncil.org/Vacancies/W/4604/0/216636/5448/customer-service-coordinator-dakar-senegal