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Description du poste

The Digital Transformation SME will be responsible for reviewing the existing internal business systems/processes and propose and manage improvements through digital approaches and tools. This is role will report to the Area Continuous Improvement Manager within the Customer Experience function.

Mission

Develop and drive an overall digital transformation roadmap in all locations in the area Review existing internal business processes and systems and identify areas of improvement through DigitalPartner with global Platform owners to ensure the current and future local business needs of the organization are considered into and prioritized at the right level on the global pipelineWork with local stakeholders to always challenge the « as-is » in order pave the way for future digital releases to be the smoothest possible across areaAssist with the development of new fit-for-purpose digital solutions to improve operational efficiency and improve service level where no global solutions availableWith the Area E-commerce Specialist, champion the digital transformation tools and conduct training to relevant teams within the organizationKeep up to date with digital trends and best practices to always ensure the organization is operating in the most effective and efficient way for employees and for customers.Work with the rest of the Continuous Improvement Team and specific focal points within and beyond the Customer Experience function to identify potential roadblocks and implement processes and practices that enhance the employee and customer experienceWork with Learning and development focal, to build and develop in-house digital capabilitiesManage Digital projects in the area

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